Meet Gentry Service Group’s Executive Team


Duane Gentry

President/Team Leader

Duane Gentry is the president and “team leader” for Gentry Heating and Cooling. A third-generation leader, he brings many years of experience to the company. After undergraduate and graduate school, Duane spent 10 years working for larger corporations. In 1997 he returned home to run the family’s business. He holds a North Carolina Unlimited H2 and H3 license as well as a Mechanical Contractors License in both South Carolina and Tennessee. Duane enjoys spending time with his wife of 28 years and their two children. He serves in various capacities at his Church and serves on several boards and volunteer organizations within our community. His passions include mountain biking, swimming, and running.


Michael Young 

Vice President and General Manager

Mike has worked in the residential heating and air conditioning industry for 31 years. He began as an apprentice and has progressed through the ranks to the management level. Mike holds an NC H3 – Class 1 Mechanical License. Mike is a resident of Fletcher, NC, and he and his wife, Tricia, have two daughters. He enjoys his church, Biltmore Church and enjoys spending his time hunting and fishing and traveling with his family.

Mike enjoys serving his community and the mission work that Gentry Service Group participates in locally and internationally.


Alan Austin

Commercial Service Division Manager

Alan Austin was born and raised in Buncombe County and resides in Leicester with his wife and his three greatest blessings, his children. Also, a sweet rescue kitty, named Bea. That may possibly think she’s a dog because she doesn’t have many cat skills.

Alan graduated Asheville Buncombe Community College with a degree in HVAC/R and with honors from Temple Baptist School. He has over 27 years commercial HVAC/R service experience and has been a NC licensed refrigeration contractor since 1994. Alan proudly obtained all 3 NC HVAC licenses in 2018. He is very committed to his company and their valued customers.

Alan is a trustee at Beulah Baptist Church in Leicester. He is very involved with his church through mission trips, cooking for church events and the occasional hay ride and bonfire. He is also on the building team for his church. Beulah has been blessed by God to be given the means to build a new building for the ever-growing congregation.

Alan and his family live on a small family owned 6th generation beef cattle farm. The farm not only supplies his family with homegrown beef it allows for a great educational environment for his family. His farm is also home to a Quarter horse named Diamond (his first baby), and a not -so -farm - dog, Australian Shepherd, Tanner, and an occasional chicken, goat, sheep or pig.

Alan's hobbies include farming, putting up hay, cooking, smoking meats, grilling and most of all... eating. He is always up for trying a new recipe or restaurant.


Chris Taylor

Commercial Sales & Project Manager

Chris lives in McDowell County with his wife of 25 years, Tamara and their 5-year-old son, Adam. Also, in the home are their two dogs, Obi and Stella. Their daughter Rhapsody is married and resides in Asheville. Chris has been in the HVAC industry for 30 years and holds an NC H3-1 Mechanical License and IGSHPA (geothermal) certified. He enjoys spending quality time with family, hiking, “junkin,”, and geocaching. He also enjoys playing bass guitar with friends and at church. He likes to golf when the opportunity arises.


Kelly Giezentanner

Customer EXPERIENCE Manager

Since joining the Gentry team in 2007, Kelly has facilitated new standards of excellence in our Energy Savings Agreement maintenance program and Service Department, with a special interest in the customer experience, technician logistics and systems development. She received her Associate of Applied Science Degree in Hospitality Management from Asheville-Buncombe Technical Collage and has found that her experience in the hospitality field prepared her for the unique qualities of providing the indoor air comfort experience. She also received her B.A. in Economics from the University of North Carolina – Asheville.

A native of Asheville, Kelly loves exploring our beautiful region and discovering all the incredible restaurants in this area. She loves being a Christian and is an active member in her church, Seacoast. She is also an artist, gourmet cook, aspiring baker and wine enthusiast.


Josh Crowder

Construction Manager

Josh is a graduate of Asheville-Buncombe Technical Community College, obtaining the Associate in Applied Science Degree in HVAC. He has over 18 years’ experience in the commercial HVAC industry. In fact, it is the only industry he has ever been involved with. He is a resident of Buncombe County and a native of North Carolina but hopes to retire one day to a coastal retreat. He currently enjoys watching all sports, hunting and fly fishing. However, nothing gives him more joy than spending time with his wife and kids.